Kids Privacy Policy
OAKS values your trust. In order to honour that trust, OAKS adheres to ethical standards in gathering, using, and safeguarding any information you provide.
Sunitha Infovision Ltd (operating under the brand name OAKS), is a leading ed-tech company, incorporated in India, for imparting learning. For the sake of brevity of understanding this Privacy Policy, the company will be hereinafter referred to as OAKS.
This Privacy Policy describes the ways in which OAKS(“Company,” “we,” “us” or “our”) collect, use, and disclose information about you and the children who use your account through the OAKS KIDZ, OAKS KIDZ: हिंदी, and Titli applications that link to this Policy (collectively, the “Services”).
By downloading, accessing, using and/or interacting with our Services, you agree and expressly consent to our collection, use, and disclosure of the information that you provide as described in this Privacy Policy. If you have any concerns about providing information to us or the use of that information as described in this Privacy Policy you should not use our Services.
THIS IS A BINDING AGREEMENT BETWEEN YOU AND THE COMPANY. BY USING THE SERVICES, YOU AGREE TO THE TERMS AND CONDITIONS IN THIS PRIVACY POLICY AND THE TERMS. THIS PRIVACY POLICY CONTAINS IMPORTANT INFORMATION ABOUT THE COLLECTION OF PERSONAL INFORMATION FROM CHILDREN UNDER THE AGE OF THIRTEEN. PLEASE READ THIS POLICY CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
This Privacy Policy explains how the Company may collect, use, and disclose the information we obtain through our website or the Services provided pursuant to the Terms. As used in this Privacy Policy, “Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as your name, address, email address, or phone number. We do not consider Personal Information to include information that has been aggregated and/or de-identified so that it does not allow a third party to easily identify a specific individual.
Information We Collect
We collect personal information and usage information when a parent (“Parent” or “You”) downloads and uses the App, including:
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Usage Data; number of sessions; Application opens; first launches; number of Users ; session duration; Application updates; operating systems; email address; nickname;
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
We only collect personal data with the consent from the parent.
We only collect the data we need:
Children’s Nickname
Children’s age
Parent’s email address
Parent’s phone number
When you use the app, we will also collect data about your use of our Services including your engagement in educational activities on the app
We only collect the data we need
Session progress
Pages visited
Session duration
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Customer Support. We collect all information that you provide to us, including any Personal Information when you contact us for customer support purposes.
Accessing and Modifying Your Child’s Personal Information
At any time,
- You may review the child’s Personal Information maintained by us.
- Request us to correct the Personal Information
- Request us to delete the Personal Information
- Request us to delete their data without deleting their account and/or refuse to permit us to further collect or use the child’s Personal Information.
Please email us at support@oaks.guru and specify the request in the email.
How we use the information we collect
Information collected from both Adult and Child Users may be used:
To allow us to assess and improve the Services, its educational content, and other services we provide, including the use of specific functionalities of our products and/or services (by way of example, and not as a limitation, and Voice Recognition prototype). For example, to improve our content and user experience; to research, evaluate, and improve the Services’ educational efficacy; and to inform our understanding of the Services’ user base.
To customize, adapt, and personalize users’ viewing and content-consumption experience, for example by measuring a Child User’s performance in activities and adapting the Child User’s learning path to his or her learning needs. To maintain and analyze the functioning of the Services.
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to detect violations of and enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates, including the security of the Services; (f) to protect our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
Information collected from Child Users may be used:
To measure a Child User’s performance in activities including their use of specific functionalities of our products and/or services (by way of example, and not as a limitation, and Voice Recognition prototype), and to adapt a Child User’s learning experience to the Child User’s learning needs.
To analyze, provide progress reports on, or provide an assessment of a Child User’s performance.
Information collected from Child Users is never used to market to Child Users. Specifically, Personal Information collected from Child Users will never be used to serve targeted advertising, to build behavioural marketing profiles, or be shared with independent third parties for marketing purposes.
Phone number authentication for Firebase (Google LLC)
We use Firebase Authentication to sign in a user by sending an SMS message to the user’s phone. The user signs in using a one-time code contained in the SMS message.
Cookies
OAKS send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to a majority of users.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.
Disclaimer:
Some of OAKS features and services may not function properly if your cookies are disabled.
Links
OAKS may present links in a format that enables us to keep track of whether these links have been followed. OAKS uses this information to improve its customized content. Clicking on links may take you to sites outside its domain. OAKS are not responsible for the privacy practices of other web sites. OAKS encourage its users to be aware when they leave its site to read the EULA/T&Cs of each and every web site that collects personally identifiable information. This Privacy Policy applies solely to information collected by its Website.
Alerts
OAKS may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which it perceives might be useful for you.
Public Forums
When you use certain features on its website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on its forums this information may become publicly available.
Security
OAKS are concerned about safeguarding the confidentiality of your Information. OAKS provide physical, electronic, and procedural safeguards to protect Information it processes and maintain. An illustration being, OAKS limits access to this Information to authorized employees only who need to know that information in order to operate, develop or improve its Application/Services/products/Website. Please be aware that, although OAKS endeavour is to provide stringent security, for information it possesses and maintains, no security system can prevent all potential security breaches.
How long does OAKS retain user data?
Currently, OAKS retains user data while an account is active and for at least three years afterwards. It may alter this practice according to legal and business requirements. For example, it may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, it may shorten the retention period for some types of data if needed to free up storage space.
Log information
When you access OAKS Website, its servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
User communications
When you send an email or other communication to OAKS, it may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
Changes to this Statement
As the Company (Sunitha infovision Ltd) evolves, its privacy policy will need to evolve as well to cover new situations. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.
Your Consent
OAKS believes that, every user of our Application/Services/Products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/Products/Website. By registering with it, you are expressly consenting to its collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.
Contact Information
OAKS Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact it at:
Address: Empire Square, F2 1st Floor, Rd Number 36, Jawahar Colony, Jubilee Hills, Hyderabad 500033.
Reach out to us on support@oaks.guru, in case of any queries.